Welcome To Swain County
Image of Swain DSS building.

Social Services

Child and Family Services

NCDHHS Hotline

A hotline to help critical workers find child care during the COVID-19 pandemic has been launched by the North Carolina Department of Health and Human Services. The state agency announced Tuesday that it has partnered with the North Carolina Child Care Resource and Referral network to establish a hotline to provide child care options for children of critical workers who do not have access to typical care because of COVID-19 closures. Families who have flexible working arrangements are encouraged to stay at home with their children, according to the NCDHHS. Workers who need care can call 1-888-600-1685 to receive information about local options for children from infants through age 12. The hotline is open Monday through Friday from 8 a.m. to 5 p.m.

“Child care is a critical service. People working on the front lines of the COVID-19 response need access to safe, quality child care so they can know their own children are being well cared for as they care for others,” said Dr. Mandy Cohen, NCDHHS secretary.


Department of Social Services
80 Academy Street
Bryson City, NC 28713

Mailing Address
PO Box 610
Bryson City, NC 28713


Bree Clawson, DSS Director
Phone 828-488-6921
Fax 828-488-8271

Office Hours