Welcome To Swain County

Social Services

Work First Employment Services

Work First is North Carolina's plan to help families stay off welfare or move off welfare and into jobs. Work First is not just a cash assistance program, rather, it is built upon the belief that all people have a responsibility to their families and community to work and provide for their children. Through Work First, parents can get short-term training and families can get child care assistance and other services to help them become self-sufficient. Most families have two years to move off welfare. Work First emphasizes three strategies:
1.) Diversion: Keeping families off welfare by helping them cope with unexpected emergencies or setbacks. Under Work First, qualifying families can get up to three months’ worth of cash diversion assistance, child care, food stamp benefits, and Medicaid, if they stay off welfare.
2.) Work: Shortening the length of time that families are on welfare by making work mandatory and by limiting how long a family can receive cash assistance.
3.) Retention: Helping families that leave welfare to stay off with services such as transportation, encouraging them to save and by helping to make sure they really are better off working than on welfare.

General Program Requirements
In order to qualify for this benefit program, you must be a resident of North Carolina and responsible for a child that is related to you and under 19 years of age, a US national, citizen, legal alien, or permanent resident, have low or very low income, and be either under-employed (working for very low wages), unemployed or about to become unemployed.

Your Next Steps
The following information will lead you to the next steps to apply for this benefit.

Application Process
To apply for this program, please contact the local administering agency near you:
Swain County Department of Social Services
80 Academy Street, Bryson City NC 28713
Phone (828) 488-6921

Program Contact Information
In the Raleigh area or outside of North Carolina, call:
CARE-LINE Information and Referral Service: 800-662-7030
Workfirst Home Page
Hearing impaired callers can dial the TTY line at: 877-452-2514

Click here for a list of Work First Eligibility Requirements Benefit Details


Department of Social Services
80 Academy Street
Bryson City, NC 28713

Mailing Address
PO Box 610
Bryson City, NC 28713


Sheila Sutton, Director
Phone 828-488-6921
Fax 828-488-8271

Office Hours