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Providing Citizens With 24 Hour a Day Emergency Assistance

For an Emergency Call 911

Do Not email for an emergency request.

Dispatch is now hiring.  Go to Employment, Job Openings, to locate job information and an Online Job Application.   See attached video:

Non Emergency number:  (828) 488-2196

55 East Ridge Dr.
Mailing Address: 

PO Box 2321 Bryson City, NC 28713

Misty Tabor   –  Emergency Communications – 911 Director
Phone: 828-488-6021
After hours: 828-488-2196 

Office Hours:   –  8:00 am – 5:00 pm    Monday – Friday

We dispatch for 3 fire departments, 2 law enforcement agencies, 1 rescue squad, and 1 EMS service.  We also work with other agencies in the area such as SAFE, Department of Human Services, Angel Home Health, Great Smoky Mountain National Park, North Carolina Highway Patrol, Tennessee Valley Authority, North Carolina Forest Service, US Forest Service, and surrounding counties.

All Swain County 911 Dispatchers are certified as Emergency Medical Dispatchers. Emergency Medical Dispatch (EMD) is a system of protocols based on medical priority. The system used by Swain County has been found to be successful and effective and is used by emergency agencies worldwide. EMD relies on a series of questions that assist personnel with obtaining the correct medical problem the patient is experiencing, the severity of the problem, and the ability to provide aid to the patient by phone if necessary.

Our center is an enhanced 911(E-911), which means when calling 911 our system automatically associates your physical address with your telephone number. When you call 911 to report a medical emergency, you should be prepared to answer questions concerning the situation; such as the address or location of the emergency, a phone number at the location, and pertinent information concerning the patient and the problem that is occurring. We understand that emergencies are extremely stressful situations and that time is of great importance, however, the caller should try to remain calm when speaking with the dispatcher so that all the important information can be collected. It may help to remember that the dispatcher is not there and cannot see what is happening, so they need the caller to “Paint a Picture” of the situation for them.

For more information about 911 and medical emergencies, there is a very informative Calling 911 With Medical Emergencies developed by the National Academy of Emergency Dispatch and the American Safety & Health Institute.

Swain County 911 Addressing and Mapping

911 Addressing

Our purpose is to provide a system of addressing for all residences and businesses throughout the county.

Numerical addresses will be assigned when the driveway has been established.  The numerical street addresses are assigned according to the distance the driveway is located along a certain road.  We do not assign 911 numbers to vacant land.  To request a 911 number you may contact our office at 828-488-6021.

It is requested that the developer(s) provide a list of road names to this department for approval. They can be submitted by fax, mail, or in person.

Addressing & Road Name Ordinances

CAD and Mapping System

Swain County 911 utilizes an Interact Computer Aided Dispatch System (CAD).  This program acts as both a record-keeping and address/directions database.  It allows dispatchers to find a caller address, give responders information about the location, and record the activities of the responders.  The system is also used to keep track of the availability of law enforcement, fire, EMS, and rescue units.

The CAD system works in conjunction with the Interact Geo911 Mapping System.  This system displays a map of the entire county; including roads, residences, businesses, lakes, rivers, railways, and county or jurisdictional boundaries.  This allows dispatchers to closely pinpoint the location of a caller and further assist with informing responders of that location.

Swain County Emergency Management

This office is responsible for emergency planning; preparing for and responding to man-made or natural disasters. Contact EM Director Misty Tabor.


Is Your Family Prepared for an Emergency?

For information on how your family can be prepared for an emergency, check out the Ready North Carolina campaign for the information you need to prepare a Family Disaster Plan for all types of emergencies.

EMS – Paramedics Provide Emergency Care

Swain County EMS provides citizens with 24-hour Advanced Life Support (ALS) service, at the paramedic level. All personnel is state certified and attend continuing education to stay current with advancements in pre-hospital emergency care.

EMS Management and Billing provide billing services for Swain County. If you have questions about a bill please feel free to contact them at 1-800-814-5339.

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